Application Support Analyst

Do you take pride in providing a high-level of service? Do you enjoy the feeling of accomplishment in solving a problem with only partial information? If so, Visalia is looking to hire their next all-star to head up the support efforts for one of our most prestigious clients – and this person could be you.

We are currently seeking an Applications Support Analyst to join our growing team!

As an Applications Support Analyst, you will be involved in the support of a suite of products that manages the promotional efforts for one of the nation’s largest consumer packaged goods companies. Success in this position will result in meeting the needs of over 2,500 end users across the country. You will interact directly with users to provide level 2 and 3 support, research issues and make recommendations for application enhancements. Other responsibilities include authoring and executing ad-hoc reports, providing break-fix/minor application modifications and interfacing with the client’s help desk personnel. The ideal candidate for this entry level position will also have the opportunity of transitioning to a development role within the team.

Requirements:

• Bachelors degree in Computer Science, Engineering or equivalent work experience
• 1-3 years in a software/systems support or analyst role
• Proven SQL skills
• Web application development experience in C#/ASP.NET
• Tenacious problem solving both in capability and attitude
• Self-starter with a desire and ability to learn new concepts and technology quickly
• Entrepreneurial-minded with the ability to make decisions both independently and collaboratively
• Flexible and eager to pinch hit at a moment’s notice
• Strong interpersonal skills with a keen sense of meeting customer service needs
• Excellent written and oral communication skills